Long time, but worth the wait.
Customer service was amazing. I called and left a message to make a slight change to our order and was promptly communicated with that the change was accommodated. However, our order took much longer than expected to arrive. It was 4 weeks before notification that our order had shipped, which was an extra 10 days after the estimated shipping date provided when we ordered. Then there were not a set of installation instructions specific to the style of blinds we ordered. Figured it out on the fly. The end product hung in our family room is gorgeous! The fabric samples and quality are amazing. We love the way they look, as well as give us the shade we need with the evening sunlight.