Extremely Shady Exchange Policy, Zero Accountability
ice cartel has some of the worst customer service I’ve ever had at any company I’ve ever purchased from. Their customer service “helped” me to buy the wrong chain (I was extremely clear about what I wanted and did not want), then when it arrived, they refused to exchange the chain because they shipped it from their international fulfillment center and not US stateside center (a fact that was never disclosed during the purchasing process and is some extremely obscure clause within their exchange policy; DO NOT buy from this company. I would give zero stars if I could.