I am writing regarding a service…
I am writing regarding a service request # XSPPYA we placed for a new key to be made for our truck, as our driver was unable to locate the original keys. Unfortunately, the service that was dispatched did not fulfill the service we requested. The technician who arrived only unlocked the truck and then informed us that he was not a locksmith and could not make a new key. There was also an issue with the technician assignment. Your company initially assigned a technician to this service, but the first technician did not show up. Your team then assigned another technician to the job without our approval. We received messages on the driver's cell phone stating that the first technician could not come and that another technician had been assigned to the job. We are attaching a picture of those messages for your reference. The replacement technician who arrived also stated that he could not make a key. Therefore, the service we originally requested was not completed. In addition, full payment of $174.06 was made for this service. Since the requested locksmith/key-making service was not provided and the technician dispatched was unable to perform the requested work, we request that you initiate a full refund of $174.06. We request that this matter be resolved promptly and that the full $174.06 payment be refunded.