Good Save by Kane
I had a pretty rough quality control experience with an online retailer and was pretty dejected about trying to add a specific Charvel to my collection. I called Fender and was suprised I was not chatting with AI or Dr. Google. Kane was a real person, with real listening skills, and while he didn't have the magic wand to fix the factory QC on this particular model, he did make me feel good about the brand. He went above and beyond to confirm why I have been and will remain a loyal Charvel owner. For the time being, I decided to give Fender time to fix the Charvel issue. So I bought an EVH 5150 Deluxe instead. Actually, two.