Very disappointing after-sales…
Very disappointing after-sales experience with TTRacing. On 14 August, I was informed that a replacement controller for my desk would be requested. I was told replacements typically take 10–15 days, depending on stock availability, and that I would receive the tracking number once the replacement was ready. Since then, TTRacing has provided almost no proactive communication. I have repeatedly had to request updates, receiving only vague assurances that the matter was being checked, escalated, treated as urgent, or that I would hear back later. Several specific commitments were missed. I was asked to wait until the end of the day for an update, but none was provided. I followed up again the following morning and was then promised an update by noon. Noon passed without any communication. I understand that stock shortages may occur, but this does not excuse the lack of ownership, poor follow-through, and repeated failure to meet promised update times. I should not have to chase the company or restate the issue each time. A designated representative should take responsibility and provide accurate, timely updates until the matter is resolved. I have been patient and given TTRacing multiple opportunities to address this. The after-sales support has been unresponsive, inconsistent, and lacking in accountability. Purchasing the product was straightforward. Unfortunately, getting support afterward has been a very frustrating experience.