If I could rate ZERO
If I could rate zero. I would. I have been trying for several weeks to get a response by phone and by email Help. Product stopped working. After placing a dispute then I get the following response from Customer service. "Thank you for contacting SmoothSpine. After reviewing your request, we're unable to approve your return under our Refund & Return Policy. Our return process requires sufficient time to complete all mandatory steps, including: Verification of the device's physical condition. Issuance of a Return Merchandise Authorization (RMA). Return shipment to our warehouse. Delivery to our return facility. Warehouse inspection and confirmation of the returned product before a refund can be authorized. Because your request was submitted with fewer than 10 days remaining in the 90-day period, there is not enough time to complete the required return and inspection process before the eligibility window expires. As a result, we are unable to issue an RMA or approve a refund for this order. We appreciate your understanding. If you have any questions regarding this decision, please reply to this email, and we'll be happy to assist you. Kind regards, Jazz Smoothspine™ Support SmoothSpine™"