Customer Service
Had a connection issue with the iEngrave. After a few email exchanges, an appt for remote access was scheduled. Little bit of a hiccup with them remoting but they quickly fixed it and our appt was kept. They were able to quickly fix the issue with my machine and am very excited to be able to use it again. I have dealt with their customer service before and have always had good experiences. You have to be patient knowing that they are on likely on a different time zones, but they have always responded when I have reached out to them. Will continue to buy their products knowing they are there to support them.