Great until it wasnt
When i first started I was prescribed a compound with B12. Unfortunately B12 causes a reaction in me. I told a provider at Fridays and they switched me to a compound without B12. Everything was fine for months, I even lost 45 pounds and I wasn’t having any reactions. Today i went to inject myself with a fresh vial they recently sent me, and i saw the color of the fluid was red when I was filling the needle. Red=B12. Check the box to make sure and yup they sent me a compound with B12! If your patient previously had a reaction to B12, and was doing fine on a compound without B12 why suddenly would you switch them back to a compound they had a reaction to? Absolutely scary. If the B12 used in these shots didn’t have a red color, i totally wouldn’t have even noticed and would have injected myself with something that would cause me harm. Extreme negligence! I contacted support who told me its not something they can help with and to schedule a video call with a provider. Only the provider never showed for the appointment. When i went to rebook another visit and try to get a different provider it only selected the provider that never showed and i did not want to be seen by someone who cant bother to show up! Frustrating beyond words! Update to Fridays response: have not been contacted as of yet. Via app they said they sent my issue to their clinical team and said i would be helped soon. But it’s been 4 days and i am running out of medication. I am having to use an older vial that had extra left over. Not to mention, in their notes the support person stated i missed the appointment! Which is untrue. My appointment was at 7:30 and i was there at 7:25 and waited until 7:40 when their site prompted me with “you have been waiting more then 10 minutes do you want to keep waiting or contact support”. Update 2: They banned me. Deleted all my medication prescriptions from my account so I cant even see them and go to another site. No one reached out, no one called me. Just what they decided on their own without any conversations. Update 3: They are now saying they cancelled my cancellation and refund as they see me was previously prescribed a compound without b12, you know literally what i have told them a dozen times. But once they told me my prescription was cancelled and i would be refunded the amount remaining, i already switched to a different company. This company is literally insane. This tells me they read literally none of what i sent support, they rely on AI review and response almost 95%, and they do not care about your health. Literally the worst.