Poor after-sales service
The massage chair is expensive, but the after-sales service is extremely disappointing. OSIM does not remind customers when annual servicing is due—you have to call and request it yourself. They also assign a fixed weekday for each area, with only one special Saturday request allowed. If you can’t be home on the designated day, that’s simply your problem. For such an expensive product, I expected much better service. Very disappointed and definitely not recommending OSIM for future purchases.