NON REFUNDABLE POLICY
They do not provide customer to check their passenger listing in check out page which highly increase the chance of user error. When I requested for cancellation and refund within minutes, they rejected my request as they explained their "no refund policy". They dont even attempt to listen to their customer. At the same time, their system layout heavily prioritizes selling extra add-ons rather than showing core information like passenger details. If we need to buy a refundable ticket, we'll need to ADD-ON.