I ordered 4 units last year
I ordered 4 units last year , I put them away and lost trac of them . My wife her brother and sister are traveling across the US with their 80 year old mother . I called rapid radio and they put me back in service in 5 minutes . They updated all the radios and offered replacements if the updates would not take . I am feeling much better about the trip based on a true link for communication . I am a retired automotive service manger of 37 years and this is the kind of customer service I would teach my staff. I will write another review after they return , again American based company with true customer service values .