My medication didn’t process even 12…
My medication didn’t process even 12 after payment was taken. I finally logged into my account after being shocked my new monthly dose hadn’t arrived yet and I see nothing is happening. No new order, no pharmacy prescription but my payment has already been taken almost two weeks before. Called and the rep was nice and added a $50 credit for the mix up. Said he would call me in an hour to make sure it was sent to the pharmacy. No call. Called next day and spoke with steffs. Seemed like she didn’t know how to help me so she kept repeating random information that didn’t pertain and I asked her if she’s using ChatGPT while in the phone because there would always be a long pause before she responded and never with helpful information. She ended up being very unhelpful I hope she gets more training to not waste peoples time. Eden in unprofessional and seems like a scam. I want my money BACK. And I’m leaving to a different company.