If I could give 0 stars i would
If I could give 0 stars i would. I placed an order for two Nomad sofas on May 23 and paid approximately thousands and thousands and thousands in full. Burrow promised they would ship by August 7. It is now a month later, and I still have no furniture, no tracking information, and no firm delivery date. I have repeatedly contacted customer service and requested a phone call. Despite numerous emails, no one has ever called me. There is no customer service online so no where for me to call either. What has been especially frustrating is watching the promised timeline continually move: first August 7, then the end of August, and now mid-September. I understand that manufacturing and supply-chain issues happen. What I don't understand is having a customer pay thousands of dollars upfront and then providing little meaningful communication or accountability when the company can't fulfill its promise. Burrow initially offered $150 in store credit (laughable), then $100 cash, neither of which addresses the actual issue. I don't want store credit—I want the furniture I paid for and a reliable delivery commitment. I am still hoping Burrow fulfills my order, but after this experience, I have completely lost confidence in the company. If you are considering ordering from Burrow, DON'T!