Very disappointing customer experience
Very disappointing customer experience I honestly felt misled by the way the price was displayed on the BOOX Australian store. The BOOX Go 7 was advertised as $239, but at no point during the purchasing process — including checkout — was it clearly stated that this was USD rather than AUD. I have screenshots from the actual checkout proving this. As I was purchasing from the Australian store, it was completely natural for me to understand $239 as AUD 239, not USD 239. I only discovered that BOOX considered the price to be USD after receiving the order confirmation. I contacted customer service and provided all the screenshots, but after many emails and a delayed delivery, the only “goodwill gesture” management offered was a $10 coupon requiring a minimum $20 purchase. Honestly, I found this compensation laughable and extremely disappointing considering the situation. I was initially excited about the BOOX Go 7 and wanted to be able to recommend BOOX. Unfortunately, the way this situation was handled has seriously damaged my trust in the brand. The product itself may be good, but the customer experience was not.