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M. C.

德国

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DJI

I cannot use my newly bought camera DJI…

I cannot use my newly bought camera DJI Osmo Action 5 Pro due to the mandatory app activation, which only works on a few premium smartphones. Terrible! It causes a lot of problems for customers. They deliberately fail to disclose before purchase that you have to register via the app; otherwise, the camera stops working after being turned on five times. It’s an absolute outrage! UPDATE To clarify: I tried using two smartphones Redmi 9C and 9A (both have Android 10) and one Samsung Galaxy tablet A 10.1 (Android 10) and it is not working to install - it stops during installation. The company DJI has decided that only about 30 smartphone models worldwide are compatible with the app and camera—a fact that is withheld prior to purchase (it isn't even stated on the packaging!). The DJI app and camera do not work with thousands of smartphone models. To use the camera (which I bought new for €379 in Austria) I need a compatible smartphone; to prove to your customers that you intend to solve this issue, I hereby call upon you to send me a used, compatible smartphone.

2026-08-28