No Refund for Unusable Package
Previously used their service with no issues. Left and returned and our first box was delivered a day late with a leaking ice bag, leaking warm packages of chicken, and damaged produce, all covered in goo and completely unusable. Four frustrating emails with (AI) customer service later, and my BA account was credited, rather than the refund I requested. As I won't be using the service again, a credit does not work for me.