Bad Customer Service
My experience with Courtyard has been extremely frustrating. First, the pull rates have been very disappointing. More importantly, the customer service has been awful. I’ve been waiting 3 days for a response to my messages, despite seeing the representative online most of the time. I was also told that my KYC verification was approved, yet on my end it still shows as pending. I’ve received no clear explanation or meaningful assistance in resolving the issue. At this point, it genuinely feels like I’m begging for the bare minimum as a customer. I should not have to spend days chasing support just to get a basic issue addressed. I would not recommend downloading this app based on my experience. I’m disappointed enough that I’m willing to spend the time and effort sharing my experience so others are aware of what they may be dealing with.