Rula Health
Rula Health — Absolutely Unacceptable My Rula Health provider failed to show up for my scheduled August 19 appointment. Rula's Senior Support Team acknowledged the provider no-show in writing under Case #6334615. Their solution? An apology, an internal “review,” and a refusal to compensate me for the time their provider wasted. That is not accountability. Patients are expected to show up, be on time, and respect a provider's schedule. When Rula's provider fails to show up, apparently the patient's time has no value. The provider no-show was bad enough. Rula's response made it worse. They acknowledged exactly what happened and still refused to make it right. For a company entrusted with mental healthcare, I find that level of disregard for a patient's time and experience appalling. Case #6334615 speaks for itself. Based on my experience, I strongly recommend looking elsewhere for mental healthcare. Rula response is that I need to provide my contact information! I gave it to them to schedule the original appoint so more lack of accountability. The AI generated responses confirm they don't care about patients. I cave also been unable to confirm that my account has been closed because all I get is AI responses. There has been no human interaction.