Charged for drinking water 🤦♂️
*Made to throw out our waters then charged during the flight for water*. Flew from Bali to Melbourne 28/08/26, 5 hour flight. Flight was delayed 1.5 hours - it happens. But then security met everyone at the gate and was searching bags for bottled water which I thought was weird because we had already gone through security and I had water bought from post security checks which I wasn’t allowed to take. We get on the flight and the air hostess was rude to a customer I had witnessed. About 40 mins into the flight they come down the aisle with food and drinks and I asked for a water and had to pay IDR 30,000 ($2.50aud) for a 300ml bottle of water. Absolute joke. The woman next to me refused to pay and said she just wanted a cup of water and the hostess stormed off and got a cup or water. Call me precious but that’s ridiculous getting everyone to throw out their own waters and then charge everyone for a drink on a 5 hour flight. Ontop of that I used their AI on WhatsApp which was useless and sent an email to them with a question about additional luggage purchase which I didn’t get a reply for. Also no tvs on the seats so won’t be flying with them again. Not worth the slightly cheaper rate.