My opinion as a new user
I like that care.com connects caregivers with prospective clients. I don’t like that my profile doesn’t show up when someone else searches for a sitter in my zip code. My price list doesn’t show on my profile page (I had to type it into my About Me section). New users should receive brief tutorial on how to navigate booking process (ie phone numbers aren’t public, marking “hired” doesn’t confirm bookings, payments not handled in app). Austin is a big town - show us where jobs are located on a map so we can determine if it meets our criteria. Require clients show profile photos (like sitters do). Too many spam jobs. Allow caregivers to customize their profile URL link. Send reminder notifications when someone doesn’t respond to direct messages within 24 hours (I had someone who claimed she couldn’t message me after she clicked on ‘hired’ which makes no sense). Implement parameters to intercept fake job postings.