Aventon has an amazing customer service team
I've owned my Aventon Sinch.2 for about two years and have really enjoyed the bike. Recently, all of the lights suddenly stopped working. After doing some basic troubleshooting, I was able to narrow down the issue, but I wasn't completely sure which replacement part I needed. My bike was already just outside of its warranty period, but I decided to reach out to Aventon Support to make sure I ordered the correct part. Not only did they help me identify exactly what I needed, but since my warranty had expired less than two weeks earlier, they went above and beyond and shipped the replacement part to me for free. The part arrived quickly, I followed the replacement instructions, and now all of my lights are working perfectly again. I really appreciate the customer service I received. They could have easily just told me that my warranty had expired and pointed me toward the part to purchase, but instead they took care of me anyway. Experiences like this make me feel even better about owning an Aventon. Great bike and excellent support!