I had a very disappointing experience…
I had a very disappointing experience with IGP. The wrong Rakhi was sent due to an error on IGP’s side. I had ordered a Brother-Bhabhi Rakhi, but my brother received the wrong Rakhi. I contacted customer service multiple times and simply asked them to send the correct Rakhi that I had originally ordered. I clearly told them 4–5 times through emails and chats that I did NOT want a 10% wallet credit or compensation. I just wanted the correct Rakhi. Instead of making a simple and reasonable decision to correct their mistake, customer service kept repeating the same apology and offering the same 10% credit. What disappointed me the most is the complete lack of empathy. You sell products specifically for festivals and family occasions that have a lot of emotional meaning, yet the customer service response felt completely robotic and disconnected from the situation. A Rakhi is not just another product. It is something we send to our brother and bhabhi with love, especially when we are living far away. Because of IGP’s mistake and the way customer service handled it, my Rakhi celebration was completely spoiled. I did not need a discount, wallet credit, or another scripted apology. I needed someone to simply take responsibility and send the Brother-Bhabhi Rakhi that I had actually ordered or something similar.