We paid top dollar for pit pass tickets…
We paid top dollar for pit pass tickets to a concert. We traveled from a couple of hours away and spent money on a hotel and a $60 Uber to get down to the concert. We show up at the front gate and the tickets won't scan. They tell us we need to go over to the box office and maybe it's a venue issue. They should be able to get it cleaned up for them. We go over to the box office and they dig around on the backend, searching our email to see about the tickets and the validity of the tickets. Turns out they don't find us in their system and tell us there's nothing they can do. We call Tick Pick and spend over an hour waiting for answers from Tick Pick, standing in front of the concert venue while the concert's going on. We wait two hours in line to the concert only to get turned down. Tick Pick told us they would open a claim in 7 to 10 days. They could potentially process a refund claim. However there are no guarantees on any of this. It was not their fault and they would not let us talk to anybody else. Complete dumpster fire. Absolutely horrible experience with customer service. Very disappointing.