Disappointing Experience
Communication is seriously lacking. I originally used this company to fix the crowding on my bottom teeth, but unfortunately, the process ended up messing up my top teeth as well. They created a huge gap between my side teeth, and now my front teeth are uneven. Before treatment, my top teeth were at least straight across. The final straw was when my aligners got destroyed. It took them over a week just to get to my request for replacement aligners because of a backlog. In the meantime, my teeth have shifted, and I’m now left dealing with the consequences of a delay that was completely out of my control. And don’t put too much faith in the “guarantee.” Apparently, if your retainers are considered “ill-fitting,” you can lose the guarantee to have your teeth corrected. I had no idea my retainers were considered ill-fitting because they don’t check in with you or monitor your progress. Overall, I’m extremely disappointed with the results, the lack of communication, and the lack of follow-up throughout the process. I went into this hoping to save money, but instead I’m now unhappy with my teeth and may have to spend even more money to fix the problems that resulted from treatment. I definitely learned my lesson: Sometimes trying to save money with a cheaper company isn’t worth it. I wish I had spent more upfront for a company that provided better communication, monitoring, and accountability.