I can't access my tokens anymore this…
I can't access my tokens anymore this is a joke it's a scam email them no reply My email address is Very disappointed telegram support is full of scammers Dear BFX Crypto Team and Management, FORMAL LEGAL NOTICE — DEMAND FOR EXPLANATION, ACCOUNT RECONCILIATION AND RETURN/RESTORATION OF DIGITAL ASSETS I am writing to formally place BFX Crypto and its management on notice regarding the disappearance/non-display of my cryptocurrency tokens from my account dashboard and the failure to provide a satisfactory explanation or resolution. I hold documentary evidence, including emails and transaction records, establishing the number of tokens I purchased and/or received through the BFX platform. These records clearly demonstrate my transactions and the digital assets that I was entitled to see reflected within my account. Despite this, my tokens are no longer appearing correctly on the dashboard. I have sought clarification and assistance regarding this matter, yet I have not received a satisfactory explanation as to where my assets are, why they are no longer visible, or what has occurred with my account. Of particular concern is the information provided to me that I would need to deposit/top up my Trust Wallet in order to recover or restore my tokens. I consider this requirement extremely concerning. I have already purchased and/or received the relevant tokens, and I do not accept that I should be required to send additional funds or cryptocurrency in order to obtain access to assets that I have already acquired. I therefore formally request that BFX provide, in writing: A complete reconciliation of my account and all tokens purchased, received, allocated or otherwise associated with my account. The current blockchain address(es) and transaction hashes associated with my tokens and transactions, where applicable. A full explanation as to why my tokens are no longer appearing on my dashboard. An explanation of the legal, contractual and technical basis upon which I have allegedly been required to top up my Trust Wallet to recover my assets. Confirmation that no additional payment, cryptocurrency deposit, “activation fee”, recovery fee or other financial contribution is required to access assets that I have already purchased or received. Confirmation of where my digital assets are currently held and who has custody or control of them. Immediate restoration of accurate account information and access to my assets, or a detailed explanation of why this cannot be done. I also put BFX on notice that I am retaining all correspondence, emails, screenshots, transaction records, wallet information, account information and other evidence relating to this matter. Given the seriousness of the circumstances, I am now considering notifying relevant cryptocurrency exchanges, digital-asset platforms, regulators, consumer protection authorities and other appropriate industry bodies regarding my experience, including major cryptocurrency platforms such as Coinbase and other leading exchanges, so that they can independently assess the circumstances and determine whether similar complaints or concerns have been raised. I also reserve the right to communicate factual information regarding my experience to other investors and international users who may potentially be affected, subject to applicable laws and without making allegations that cannot be substantiated. For the avoidance of doubt, I am requesting that BFX preserve all records relating to my account, transactions, wallet addresses, token allocations, internal communications, support communications, transaction histories and relevant technical logs. These records may be required as evidence in any future complaint, investigation, dispute or legal proceeding. I require a substantive written response within 7 calendar days of receipt of this letter. If BFX is unable or unwilling to provide a satisfactory explanation and documentary evidence establishing what has happened to my tokens, I will consider escalating the matter to the appropriate authorities and industry bodies and obtaining independent legal advice regarding available remedies. Nothing in this letter constitutes a waiver of any of my rights or remedies, all of which are expressly reserved. I expect this matter to be treated with the seriousness it warrants.