almost 14 days and no answer....
I ordered a bikini from Retro-Stage that arrived defective – the adjustable hook doesn't lock properly when fastened, so it gives no support at all. The size (XL) was also too big, so I asked for an exchange to size L. I contacted them by email right away, then followed up with a reminder after no response. Still nothing. I then reached out via their live chat, where I was told to check my spam folder and that their after-sales team usually replies within 24 hours on business days.. They said that since I'd already been waiting a week, my case was escalated internally for review. That was days ago, and I still haven't heard anything — not by email, not otherwise. It's now been well over a week with a defective, wrong-size item and no resolution in sight. Very disappointing customer service for what should be a simple exchange..