customer service, replacement
I was recently told about FurLife by my uncle who uses the products for both his cat and dog. Recently our dog had picked up fleas, which was a disaster.. I ordered a 12month collar as soon as he told me about it.. it came, smells AMAZING, and seemed to be helping deter anything during his trips outside to the potty.. day 4 rolled around and I noticed his furlife was oily when I was removing his collar to give him a precautionary bath.. that’s when I realized his furlife was completely empty.. I emailed the support line immediately with a picture of proof and was emailed almost directly back (on a Saturday night) by Julia— who was understanding, helpful, and friendly. FurLife had a replacement shipped that same night. We are eager for it to get here, and hoping we have better luck this go around. Thank you!!!