Proceed with caution and patience
I am hopeful my experience will resolve itself, but it has been one road block after another. I originally requested on July 26. No physician appts were available until September, but they didn’t find someone to eventually speak with me on Aug 17. The doctor didn’t know why she was calling me, so I thought that was very odd. The medication was approved and then mailed out. I received it on Aug 22, but it was received without syringes. Now I am working to resolve this additional issue. Customer service has been responsive, but lack a sense of urgency I would expect. I doubt I will renew and will likely find another tele-health provider.