We hired Bellhop for a move based on a…
We hired Bellhop for a move based on a written agreement that clearly specified 5 movers and 2 trucks. On the actual moving day, they sent only 1 person with a single SUV-style van a fraction of the crew and equipment we had contracted and paid $5,000 for upfront. Predictably, one person could not do the work of five, and the move took dramatically longer than estimated. Rather than the company absorbing the cost of their own staffing failure, they are now telling us we need to pay an additional $5,000 to finish the job. Effectively asking us to pay twice for a move that was never delivered as agreed. We are disputing the additional charge and would strongly caution anyone considering this company to get everything in writing, confirm crew size and equipment before the truck arrives, and never hand cash directly to movers outside of official billing. Based on our experience, we cannot recommend Bellhop.