Poor Customer Service
I have had several different case managers. None of them are consistent with their customer service. For the amount of money I'm being charged, they should be updating me on a regular basis! I have sent several emails with no replies. I just called and was left on hold until I was disconnected. Based on the initial conversations I had, and the amount of money they are charging me I really expect better service. This is a serious situation and I don't think they view it like that. The only consistent thing that occurs if they collect their payment every month! I would really appreciate it if they valued my business more!