Barely passable experience
The website is extremely buggy and frustrating to use. Sometimes the wrong icon is displayed for an item. For example, a black T-shirt icon would show up when I selected a white T-shirt. This was CSSBuy’s fault and not an issue with the actual listing, and the misleading icon is actually what caused me to order the wrong color and ultimately return the T-shirt. The return process was another major problem. When I tried to return the item, I received little to no information about what was happening with it, and the return itself took an extremely long time. To make things worse, the amount eventually refunded to my account was at least four times less than what I originally paid. The refunded funds also took so long to appear that I had already shipped my parcel several days before the refund even showed up. Even then, the website wouldn't let me withdraw the remaining balance. Order notes were also unreliable, as they would simply disappear after placing an order. I had to contact support just to provide instructions for rehearsal packing, and despite doing so, the instructions weren't followed anyway. The shipping statuses were buggy as well and would often update days later than they should have, making it difficult to know what was actually happening with my parcel. The only reason I'm giving CSSBuy a very generous rating of 2 stars instead of 1 is because, somehow, my package did eventually arrive at my door, and CSSBuy had the lowest shipping prices compared with other agents at the time. I guess you get what you pay for.