the experience was good in these areas
the experience was good in these areas, staff(especially our cabin steward, Agnelo and the bartenders) excursions, food, guides used in the excursions, general organization. We can't give more than an average grade due to the problem with our room. We were originally on the 3rd floor (347) but it was very difficult to get out of the bed on the right side due to its closeness to the window. We upgraded to the 4th floor (spent $1400 to do so) but beginning about 4:30 every morning there was a banging noise that didn't stop til about 6:30. Agnelo reached out to his boss and although they tried to solve the problem (some type of vacuum system issue) there was nothing to be done. So we spent the rest of trip being awakened every morning. Obviously this interfered with our enjoyment of activities. My husband spoke with the man in charge of this situation and asked for a refund for our upgrade charge. We have heard nothing about our request. If we were asked about the trip, which we have been, we had to be honest about the noise issue. We really couldn't a positive assessment due to this problem, which is too bad because the rest of the experience was excellent