To a person the staff was engaging
To a person the staff was engaging, responsive and came across as genuinely enjoying their work. We were in the owner's suite so accommodations were exceptional after they removed the queen bed and installed to twins at our request. By the way we were told twice by separate victory personnel on the phone during summer that could not be done in the suites. Every meal was enjoyed and preparations/menu design was something we looked forward to at each meal. Tours were all good and met our expectations.