First review I've ever done in my life
I purchased a Vitilan T7 Pro bicycle from this company, which is a Chinese company hiding behind a UK website. I received the bike on the 5th of August. Within 3 days, it developed a very loud creaking noise from the back suspension area. The battery would not charge to 100 percent, and the motor began stalling on hills. I am a very fair person and I didn't just jump to trying to get a refund. I contacted Vitilan and explained the situation in hope for a solution. They just made me go in circles, sending them video after video and ignoring what I was trying to tell them. Eventually, I thought I'd take the bike to an ebike specialist, who checked the bike and told me to send it back and get a full refund as soon as possible. He said the construction of the bike is built for failure and will never last. The rear suspension pivots were not greased at all from the factory and were made with very odd screws which you cannot source here in the UK. He advised not to even think about keeping it and that it was built very badly with very, very low-quality components. The motor controller was very low quality, built for a rated current of 15 amps and was rated at a maximum current of 30A. So the controller was running at maximum continuously; hence, the motor kept stalling on short hills or climbs. The battery would not go past 96 percent, even after 3 full charges. The website claims LG/Samsung cells, but it was clear they did not use these cells because the battery stated something else. I never write reviews for any company because I feel bad that it will affect their sales. This is the first review I have ever written in my life about any company, and this is because of what came next. I contacted Vitilan and told them the bike is faulty, it has multiple problems, and I really did try to keep it by finding a solution for the problems, but I would rather have a full refund. They initially tried to stall me by saying they would give me some money back and send some parts, etc. I refused, as I'd just paid £1650 for a brand-new bike and it had so many faults, and I'd been advised by an ebike specialist that it was one of the worst quality bikes he had ever seen. They then tried to avoid sending the bike back at any cost. At this stage, I threatened them with a PayPal dispute or a chargeback through my bank. They then sent me a prepaid collection label. The bike was collected on the 20th and received back in their warehouse some days later. They have been stalling my refund ever since they got the bike back, lying to me every day and making up excuses. I have genuinely, hand on heart, never come across such a shady and low-spirited company in my entire life, and God's honest truth, like I said, I have never written anyone a review, but I was so stressed by the whole situation that my wife said, "I know you don't like doing reviews, but think of how many people you will save from dealing with this company if you write a review." So I just want to say to anyone who is looking to buy from this company: for your own peace of mind, keep well away. Don't go near a company like this. They will send you a terrible bike, and once there are problems, you will not know what to do. Luckily, I managed to open a case with PayPal, but I have learned a very, very big lesson. Avoid at all costs. Don't even give them a chance to take your hard-earned cash. Stay safe everyone, and I wish everyone the best.