Unhelpful support team refuses to refund confirmed seller fraud over an impossible loophole
I am leaving this review to request a formal supervisor escalation. Front-line ticket support has been completely unhelpful and put my case into an unresolvable loop.I purchased two items that were later fully revoked by the developer because the seller used fraudulent payment methods. G2G has already investigated this, confirmed the merchant was a scammer, and permanently banned their account.Despite explicitly acknowledging the fraud occurred, support is refusing my refund solely because my current in-game display name does not match the text string on the original winter order invoices. Due to routine, free display name updates within the game, my visible tags changed. The developer does not provide email receipts for standard name changes. However, the core, unchangeable account login details match perfectly.A fraudulent seller successfully scammed me on your platform, G2G has banned them, yet your unhelpful team is penalizing me over a routine game feature. Please have a compliance supervisor review the private reference details attached to this review and process my refund. Edit: Look at their atrocious response. Unable to refund because items were revoked by developer? It was literally revoked because your long-term "well reputable" seller Ashley24 with thousands of good reviews, used stolen credit cards to purchase on my account which led to both my account getting banned and items revoked due to chargeback. Your platform is rewarding fraud by protecting such sellers. What a disappointment.