Customer service going above and beyond
I purchased a Nova S80 2 years ago. I had a problem with the Earc hdmi. I notified Ultimea about my issue even though it was a few days after the warranty expired. They listened to my concerns and responded to me as if I was important to them. It was apparent to me they wanted to help and resolve my issue. They first offered a refurbished replacement for my unit for the shipping cost. I accepted and returned my unit to them. They then advised there were no refurbished S80s. They then offered an upgrade to the Skywave X40. I received the X40 and it is incredible. To me the Ultimea customer service was exceptional. I felt valued as a customer during the process. They also went above and beyond in resolving my problem.