Customer Service refused to exchange damaged product
When I purchased LOOI from the official website, they sent me a damaged product. The product box had a huge dent in one corner. I contacted their customer support, and they kept asking for more pictures to help coordinate the exchange. I followed through, sending them sets of pictures twice. In the end, they replied that I should keep the unit because it still works. That's not the point, as I paid for a new, undamaged product and didn't receive it. They led me on by continually asking for photographs, but never followed through on an exchange.