英国
It has been over a month since I returned the item and still no resolution provided. It’s apparently been escalated to the highest team over 2 weeks ago and no one can still provide a resolution. Think again before purchasing from Dji CAS-36369581-G4V4F1
I sent a further two emails to DJI on 10 and 11 September, and once again, no one has responded. This matter was first raised on 30 August, and despite me providing all of the information and documentation requested, there has still been no meaningful progress or communication. The continued lack of response demonstrates an extremely poor level of customer service and case handling. I have fully cooperated with every request made by DJI, yet I am still having to repeatedly chase for a basic update. It is now 12 September, meaning this issue has been ongoing for nearly two weeks without resolution. I should not have to continuously chase DJI for updates after providing everything requested. This ongoing delay and lack of communication is completely unacceptable. CAS-36369581-G4V4F1
I am extremely disappointed with DJI’s customer service. I received an email stating that they required a response from me and warning that my case could be closed if I failed to respond. However, the email did not actually explain what information or action they required from me. It feels as though the case is simply being pushed back to me without any clear explanation, with the risk of it being closed if I do not respond to an unclear request. This is incredibly frustrating and comes across as lazy and poor case management. I have already been actively engaging with DJI regarding this matter, so threatening to close the case without clearly stating what is required from me is unacceptable. Based on my experience, I would seriously advise others to think twice before purchasing from DJI. The level of customer service and communication I have received has been extremely disappointing. CAS-36369581-G4V4F1
Extremely disappointed with DJI’s customer service. I returned my item on 21st August, and there has been virtually no progress since. DJI contacted me on 30th August requesting proof of postage, which I provided on the same day. Since then, I have followed up twice by email on separate days, yet I have received no response or meaningful update regarding my refund. Customers should not have to constantly chase a company to get their money back for an item that has already been returned. The lack of communication and delays have made the whole experience unnecessarily frustrating. Based on my experience, I would not recommend purchasing directly from DJI. The after-sales service has been extremely poor, particularly when it comes to processing a return and refund. Order number: 0441183798045