Cheaper Price, Poorer Service
My return train journey was cancelled by CrossCountry trains. I had paid £20.95 for a return journey so, you might imagine, I should be entitled to £10.47 compensation. Trip.com offered £5.30, which because I queried it, then turned into £8.72. They paid the £5.30 through the credit card I had used but wanted all manner of details for another bank account to pay the remaining £3.42 into. I refused and repeatedly asked that they repaid me via the credit card. They refused. In the emails, I got all manner of weasel words but no honest and fair attempt to put anything right. An amateurish outfit - fine on price but no customer service.