Bought 2 bikes from vitilan and both…
Bought 2 bikes from vitilan and both bikes have become faulty within the first 6 months. We been contacting them and it's just been a circle of videos they keep asking for!!!! We have shown them over and over again but they just ignore and ask for another different video. I can see recently many people are not happy. Maybe vitilans owners have changed or something. It is not fair this service and we just want our bikes repaired. It's true they don't honour warranty and expect you to Pay for everything. We are £3000 out of pocket because of Vitilan. Personally I would stay away. My husband has just given up because it's so hard making video after video. We are both nearly 70!!! Avoid Vitilan. It's not worth buying from them or you will be stuck like us.