Helpful customer service, minor issues
I ordered a bike and was given a 10 business day delivery estimate. A month went by without updates. When i called customer service, they were incredibly helpful but they informed me that the bike i ordered wasnt released yet. Apparently they were only taking pre-order. I would never have picked it if that had been disclosed before checkout. Customer service offered to swap my order with a similar model. It wasnt exactly what I needed but the delivery was almost immediate! very grateful that they were so helpful and that they even called me back when my call dropped so i didnt need to spend another hour on hold. The bike arrived in flawless condition except for one screw, which was completely stripped and could not be removed to install the front wheel guard. I have no idea how to get the part installed since theres no way to access it...