I contacted Rail Ninja support…
I contacted Rail Ninja support regarding a specific schedule issue with the South Korean KTX/SRT train integration from Suseo to Gyeongju. The agent, Afina, told me a colleague would follow up, and then completely abandoned the chat. I was left waiting for nearly an hour (50+ minutes) with no response. Even when I explicitly requested that they convert the chat into an email support ticket so I wouldn't have to keep waiting, they completely ignored me. Incredibly unprofessional and non-existent customer support.