Delivery and Replacement Dissatisfaction
Upon placing an order, I noticed that some items were available, while others were backordered. While this is understandable, I’m disappointed that the entire order isn’t shipped until the backordered items are ready. Moreover, ordering items separately doesn’t offer the same discount. Additionally, a shirt from a previous order developed a hole in the seam of the armpit. This was a defect in the shirt but the site does not let him initiate the lifetime guarantee, or at least is confusing to navigate so he couldn’t get it exchanged.