Scam company using false advertising to sell inferior products
Their website says they are based in Nashville, TN, but my PayPal Credit Card payment went to Hong Kong and my 3 shirts were mailed from China. I made my purchase 8/19/26 and received the 3 shirts 9/8/26. The shirts were supposed to be cotton with some linen, but were not - feel like polyester. Also, I have worn 2XL shirts for 25 years and these shirts are labeled 2XL, but 2 of them were very tight when buttoned and the other one was so small I could only button the top 2 buttons. This is partly my fault for not researching the company and customer reviews before making the purchase. I have sent an email to them as their website requires in order to ask for a refund and get instructions on how to send the shirts back. But I have also contacted our credit card company and initiated a dispute, telling them this is a scam company that did not send the size or quality they promised. I will see if and how Artssus responds, but I'm disputing the charge up front anticipating a problem with them. Very disappointed. It is now 9/24/26 and I have yet to get a response from ARTSSUS. My credit card company has issued a conditional refund of the purchase amount, but have given the company until mid-October to respond to their inquiry. I still have th 3 undersized, poorly made shirts and will gladly mail them back to an American address. However, I will NOT pay to send them back to China. This is clearly a scam company and I highly suggest no one buy anything from them.