Very disappointing experience with…
Very disappointing experience with Traveloka. Our flight was cancelled due to Krakatoa volcanic activity, and Traveloka was supposed to process the rescheduling with Qantas. With less than 24 hours before departure, our replacement ticket had still not been issued. We contacted Qantas directly, and they confirmed that they had not received any rescheduling or rebooking request from Traveloka under our names. This was extremely frustrating because Traveloka kept saying the case was being processed, while the airline itself had received nothing. For an urgent international flight disruption, this level of handling and communication is unacceptable. Customers should not have to call the airline themselves to find out that the travel agent has not even submitted the required request. Traveloka needs a much better escalation process for urgent ticketing and reissue cases, especially when departure is less than 24 hours away.