Return policy sucks
I purchased three shorts from the website. I got a large thinking they might be the right size and it turned out to be a little too big. I tried contacting customer service to return them so I can get a smaller size however after sending two emails, I was not able to return them because they said I would only be receiving 30% of what I paid for them. I never wore them as soon as I got them out of the package, I could tell they were big for me. I contact them within a week of when I’ve got the product and I’m very dissatisfied that I cannot return a product that I’m not gonna be able to use even though it’s brand new and that they only offer me 30% of what I spent in your website to me that’s stealing and they even had the audacity to say or they could give me 20% off my next purchase. What makes them believe I’m gonna want to purchase more products from a company that can I return my brand new products and they only offer me 30% of what I spent if I do return it. I don’t know what I’m gonna do with clothes that I was really looking into trying out for the first time from this brand but I will never spend my money with this company again. The email: Ironpandafit To: Mayra > 9/4/26 Re: Return IP543470 Hi, there #IP54**** Thanks for your email! We sent you the right size, so sorry it's not perfect for you:( We offer you a 20% discount on your order of the right size or a 30% refund. Which do you prefer? Looking forward to hearing from you soon:) Sincerely~ Vivi