Unfairly frozen balance ($226.80 USD)…
Unfairly frozen balance ($226.80 USD) due to country-level banking restrictions. Support refuses internal resolution. I have an account balance of $226.80 USD on Superbuy (Username: alvarojimenez) that is completely frozen. Superbuy attempted to refund a top-up transaction back to my original card. However, state banks in Venezuela cannot process foreign card refunds or manual recalls due to local banking restrictions and lack of correspondent channels. I provided full verification: government ID, and even traveled hours in person to bank headquarters to get an official stamped document proving account ownership and local banking limitations. Despite proving my good faith, customer support refuses to grant an executive override to let me spend my positive $226.80 USD balance on Superbuy purchases or transfer it to an active account (like Zinli). Trapping a customer’s money because local banking laws prevent foreign card refunds is completely unfair. I request management to review my case and unlock my balance for platform purchases. UPDATE: I am not asking to transfer balance to a third party. I am requesting that Superbuy remove the manual software lock on the 1,393.50 CNY ($226.80 USD) positive balance currently visible inside my own account (Username: alvarojimenez) so I can use it to make purchases on your platform. Your support team via email closed my tickets stating the funds are permanently locked because Banco de Venezuela cannot accept foreign card refunds. Since the money is already credited in my Superbuy balance, keeping it software-locked without allowing me to spend it on items or shipping is an unjustified retention of funds. I request an executive manual override to allow spending my balance on Superbuy. The 1-star review will remain until my account balance is usable.