Avoid Barik Air - Poor Customer Service and Unfair Refund Policy
Never want to deal with Batik Air again. As a fellow Malaysian, I'm extremely disappointed with this airline. I booked a return flight from Perth to Kuala Lumpur, and less than 10 hours later, Batik Air changed both flights and moved them 2 hours earlier. This completely disrupted my travel plans, as I was flying into Perth from another location to make the connection. I explained this multiple times and requested a cancellation. Batik Air refused a full refund, citing its policy that schedule changes of less than 181 minutes are not eligible. What makes this particularly frustrating is that any airline using common sense would move passengers to a later flight if changes are necessary, not an earlier one that makes pre-existing travel arrangements impossible. I booked through Trip.com, but their customer service simply relayed Batik Air's response rather than advocating for the customer. To make matters worse, my case was marked as resolved even though the issue remained unresolved. While Batik Air may sometimes offer lower fares than its competitors, the poor customer service, inflexible policies, and lack of practical consideration for passengers make it not worth the trouble. I would not fly with them again and would not recommend them to others.