Updated review: Agoda eventually made things right
I originally left a 1-star review because I was extremely disappointed with how my refund request was handled. I had been trying to obtain clarity since May, received repeated automated responses, and was ultimately told that there would be no refund despite the cancellation information indicating that the ticket may be refundable. I felt frustrated, disappointed, and, most importantly, let down as a customer. However, I want to be fair and acknowledge that Agoda subsequently reconsidered my case and decided to provide a refund. I genuinely appreciate Agoda taking another look at the situation and ultimately reaching a resolution that I consider fair. This has restored some of my confidence in Agoda and showed me that, despite the very frustrating process, they were ultimately willing to listen and make things right. The experience was still far from satisfactory, and I hope Agoda improves the clarity and transparency of its cancellation and refund information so that other customers do not have to go through the same experience. I am therefore updating my original 1-star review to reflect the final outcome. Thank you to the Agoda team for ultimately resolving the matter 😊