Good luck getting a refund from this airline
I booked an AirAsia flight for June 2026 through my travel agency, Capital One, in January 2026. But my flight was cancelled in April 2026, and they scheduled me on an alternative flight but gave me the option to cancel my flight if I didn't like the new flight. I didn't like the new flight times, so I tried to cancel it through the airline, but they said to cancel through my travel agent. Then Capital One said to cancel it through the airline, and I tried cancelling through AirAsia, and the chatbot kept saying it couldn't cancel my flight. I tried calling them; no answer. The chatbot wouldn't even let me connect to a live agent. So I disputed the charge through Capital One, got my money, and booked a different flight with a different airline. Then, in June, apparently AirAsia refuted my chargeback, and Capital One said I was responsible for the charge, so I had to chase AirAsia to file a complaint about this, and finally they said they would give me a refund. They approved my refund request on August 2nd, and it's now mid-September. I called Capital One asking for an update on the refund and now apparently AirAsia is trying to refund only part of my original payment. I am currently studying in Sri Lanka, so they're trying to refund through LKR even though I PAID IN USD!!!!! THROUGH CAPITAL ONE TRAVEL!!! They then we're gonna use the conversion from LKR to USD, which would be about $100 less than what I originally paid. I actually hate this airline so much. Very shady company, can I just say. No live agent to talk to, and just a useless ai chatbot to help with your problems. I would not recommend doing business with this company. They are complete trash, and the fact that they're trying not to refund my full amount is appalling for an airline. I'm trying to make do with the money I make, yet a company that probably makes millions a year is trying to hog my $100. How disgusting. Don't use this company. Absolutely horrible airline